Terms & Conditions

These are the terms and conditions (the "Terms") for use of the Qflow for events™ service (the "Service") between Wiretouch Limited, a company registered in England with its registered office at 2A Church Road, Hove, East Sussex, BN3 2FL ("Qflow", "we", "us"), and you — either an individual or the legal entity you represent as an authorised employee or agent ("you"). By creating an account, clicking "I accept", or using the Service, you agree to be bound by these Terms.

1. The Service

Qflow for events™ is a cloud platform for event guest management. Depending on your plan, the Service includes guest lists and imports, event registration and RSVP pages, guest invitations and communications by email and SMS, on-the-door check-in through our mobile applications, reporting and exports, and programmatic access through our API.

We may improve or change features of the Service at any time. If we discontinue a material feature you rely on, we will give you reasonable notice where practicable.

2. Your account

You must provide accurate, current and complete registration information and keep it up to date. You are responsible for safeguarding your credentials and for all activity under your account, including activity by team members you invite. Notify us immediately at support@qflow.email if you become aware of any unauthorised use of your account.

From time to time our support staff may access your account to diagnose issues, maintain or improve the Service, or assist you with technical or billing questions. You consent to that access.

You must be of legal age to form a binding contract and not barred from receiving services under the laws of the United Kingdom or another applicable jurisdiction. If information you provide is untrue, inaccurate or incomplete, we may suspend or terminate your account.

3. Your data

You own your data. All guest lists, attendee records, event details and other content you upload to or create in the Service ("Customer Data") remain yours. We claim no ownership of Customer Data. You grant us a limited, non-exclusive licence to host, copy, process, transmit and display Customer Data solely as necessary to provide the Service to you, to comply with the law, and to maintain the security and integrity of our systems. This licence ends when the Customer Data is deleted from the Service.

For personal data contained in Customer Data (for example, your guests' details), you are the data controller and we act as your data processor. How we process personal data is described in our Privacy Policy and our Trust Centre, and a Data Processing Agreement is available on request.

You are responsible for the accuracy and lawfulness of Customer Data, including having a lawful basis to upload your guests' personal data and to send them communications through the Service.

4. Acceptable use

You will not (and will not allow any third party to):

• use the Service to send spam or unsolicited communications, or otherwise breach our Invite Terms, which apply to all communications sent through the Service;
• use the Service for any unlawful, fraudulent or discriminatory purpose, or in breach of any applicable law or regulation;
• upload or transmit malicious code, or interfere with or attempt to interfere with the operation or security of the Service;
• copy, modify, adapt, translate or create derivative works of the Service or its software, or reverse engineer, disassemble or decompile any part of it except as expressly permitted by law;
• resell, sublicense, rent or otherwise make the Service available to third parties as a service bureau or timesharing arrangement without our prior written permission;
• use our bandwidth or hosting for anything other than your use of the Service (for example, hosting images for an unrelated website); or
• attempt to gain unauthorised access to any accounts, systems or data.

5. Fees and billing

Paid plans are billed in advance through our payment provider, Stripe. Qflow does not store full payment card numbers. You authorise us to charge your chosen payment method for recurring subscription fees and any agreed additional charges. Except where required by law or expressly stated otherwise, fees are non-refundable.

We may change our pricing or plan structure. Price changes take effect from your next billing period, and we will give you reasonable advance notice of any increase.

6. Fair usage

Self sign-up plans are designed for typical event usage and are subject to fair use, in the same way an "unlimited" phone plan operates within the bounds of expected use. If a professional plan exceeds 35,000 checked-in guests in a payment period, the account is flagged and we may contact you to discuss a custom plan. High-volume business and enterprise customers are catered for with dedicated plans that are not subject to the consumer fair usage policy.

7. API access

API access is subject to these Terms and to rate limits, which vary by plan and are described in our developer documentation. We may change rate limits, require API keys to be rotated, or suspend API access that degrades the Service for other customers. API credentials are confidential and must not be shared.

8. Intellectual property

The Service — including its software, APIs, design, documentation, workflows, updates and improvements, branding, and associated know-how — and all intellectual property rights in them are and remain the property of Wiretouch Limited and its licensors. We grant you a limited, revocable, non-exclusive, non-transferable licence to access and use the Service for your own business purposes for as long as these Terms are in force. Qflow for events™ and associated logos are trademarks of Wiretouch Limited; you may not use them without our prior written consent.

If you give us feedback or suggestions about the Service, we may use them without restriction or obligation to you. This does not transfer ownership of any intellectual property you hold; anything we build as a result belongs to us.

9. Confidentiality

"Confidential Information" means non-public information disclosed by one party to the other that is marked confidential or that a reasonable person would understand to be confidential, and includes Customer Data. Neither party will use or disclose the other's Confidential Information except to perform its obligations under these Terms, or where required by law, regulation or court order — in which case the compelled party will give the other as much notice as is reasonably practicable. On termination, each party will, on request, return or delete the other's Confidential Information (subject to routine backup cycles and legal retention obligations).

10. Privacy

Our Privacy Policy explains what personal data we collect and how we use it, our Cookie Policy covers cookies and similar technologies, and our Trust Centre describes our security practices and subprocessors. If you collect personal data from your guests using the Service, you must maintain your own compliant privacy notice and comply with all data protection laws that apply to you.

11. Availability and support

We work hard to keep the Service available at all times, but we do not guarantee that it will be uninterrupted or error-free, and maintenance windows are sometimes required. Support is provided via support@qflow.email. Service level commitments, where offered, are agreed separately in writing with enterprise customers.

12. Disclaimer of warranties

Except as expressly set out in these Terms, the Service is provided "as is" and, to the maximum extent permitted by law, we exclude all warranties, conditions and representations, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will meet your specific requirements or that reports and outputs will be error-free.

13. Liability

Nothing in these Terms excludes or limits either party's liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under English law.

Subject to that, neither party will be liable for any indirect, special, punitive or consequential loss, or for loss of profits, revenue, goodwill or data, however arising, even if advised of the possibility of such loss. Our total cumulative liability arising out of or relating to these Terms and the Service will not exceed the fees you paid to us for the Service in the three (3) months immediately preceding the event giving rise to the claim.

14. Indemnity

You will indemnify and hold harmless Wiretouch Limited and its officers, directors, employees and agents against third-party claims, and related liabilities, damages, settlements, penalties, fines, costs and expenses (including reasonable legal fees), arising out of or relating to: (a) your breach of these Terms; (b) your Customer Data or your use of the Service in violation of applicable law; or (c) claims by your guests or other third parties relating to communications you send or events you run using the Service. We will notify you of any such claim and reasonably cooperate in its defence, and we reserve the right, at our own expense, to assume the exclusive defence of any matter subject to indemnification.

15. Term and termination

Either party may terminate these Terms at any time and for any reason; you can close your account from within the Service or by contacting support. We may suspend or terminate your access immediately if you materially breach these Terms, including the acceptable use rules or the Invite Terms.

On termination: (a) any outstanding fees for Service provided up to the date of termination remain payable; (b) you should export any Customer Data you need before your account is closed — export tools are available in the Service; and (c) we will delete Customer Data in line with the retention periods described in our Privacy Policy. Sections which by their nature should survive termination (including sections 3, 8, 9, 12, 13, 14 and 17) survive.

16. Changes to these Terms

We may update these Terms from time to time by posting the revised version on this page with an updated date. If a change is material, we will give you reasonable notice by email or through the Service. Your continued use of the Service after a change takes effect constitutes acceptance of the revised Terms.

17. General

These Terms, together with the Privacy Policy, Cookie Policy, Invite Terms and any written agreement we enter into with you, form the entire agreement between you and us regarding the Service and supersede any prior agreements on the same subject. If we do not enforce a provision, that is not a waiver of our right to do so later. If any provision is found unenforceable, it will be modified to the minimum extent necessary and the remainder will continue in full force. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition or sale of assets. The parties are independent contractors. Notices to us should be sent to Wiretouch Limited, 2A Church Road, Hove, East Sussex, BN3 2FL or support@qflow.email; notices to you will be sent to the email address on your account.

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising out of or relating to them.